GENERAL QUESTIONS


  • What is prepaid card ?

    It’s like a debit card but it’s loaded to a predefined amount and can be reloaded as and whenever required.

    You will only be able to make purchases with the card when there are sufficient funds on your prepaid card, and you will not be able to spend more than this amount.

    The prepaid card works just like any other bank debit card. If you wish to buy a product or service, you can use the card in-person, over the Internet or telephone.

  • How do I get help if I have questions about my card?

    If you have questions related to your card email the customer services team on [email protected]

  • Does it have a credit limit ?

    No, it’s not a credit card, and carries no credit limit. You cannot spend more money than is held on the card account.

  • What happens if I change my address ?

    You must notify us immediately by email:
    [email protected], and provide us an updated proof of residency (recent utility bill or bank statement).

  • Does my Hivelinq Card ever expire ?

    Yes. Fees are listed in the Fees and Limits section on the Hivelinq website.

  • I have received my Hivelinq Card, now what do I do ?

    Using the Hivelinq Card is very simple. However, before you start you must do the following steps:


    1. Sign the signature strip on the reverse of the card
    2. Activate the Hivelinq Card – login to https://my.hivelinq.com
    3. Go to My Account > Change Card Status
    4. Choose the Card ID which is linked with your card (Can be seen in Accounts Summary tab)
    5. Current Status > Issued, select New Status > Open (Active) and press Submit
    6. Memorise your PIN code


SECURITY QUESTIONS


  • Can I change the PIN assigned to me ?

    Yes, you can change your PIN number through any ATM.

  • What should I do if my Hivelinq Card is lost or stolen ?

    If your Hivelinq Card has been lost or stolen or you believe its security has been compromised, you must inform the customer services team immediately on + (40) (0) 37 3781 612. For more details please refer to the initial letter sent to you enclosed with your card.

  • How long will it take to replace the Hivelinq Card ?

    It normally takes 6 working days but can take up to 12 workings days depending on when it was requested.

  • Is the Hivelinq Card safe and secure to use ?

    As with all credit and debit cards, every precaution needs to be taken to keep the Hivelinq Card safe and your PIN secure. Please refer to the cardholder terms and conditions. A prepaid card aims to reduce the need to carry or hold large amounts of cash.

  • What if I have a problem ?

    If you have a query about the Hivelinq Card itself, or you have an unknown transaction on Hivelinq Card account, or a transaction has been declined but you still have funds on personal account, please call the customer service team on

    RO : + (40) (0) 37 3781 612
    UK: + (44) (0) 79 0747 9568


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